Shipping Policy

Last Updated: October 8, 2026

Thank you for visiting and shopping at Torila. We specialize in premium seating—including accent chairs, dining chairs, ergonomic office chairs, and lounge seating—as well as foundational bedroom furniture such as bed frames, nightstands, and dressers. We are committed to delivering your furniture safely, promptly, and in pristine condition. This Shipping Policy details our order processing schedules, delivery estimates, transit protocols, and guidelines applicable to all purchases made on Torila.us.

Order Processing Time

Every seating and bedroom furniture order undergoes quality checks, parts verification, and reinforced packaging before being handed over to our carriers:

  • Processing Window: Orders are typically processed, packed, and scheduled for dispatch within 1 to 2 business days (Monday through Friday, excluding weekends and official U.S. federal holidays).

  • Order Cut-Off Time: Our daily order cut-off time is 5:00 PM Central Time (CT). Orders placed after 5:00 PM CT or during weekends will begin processing on the following business day.

Shipping Rates and Delivery Estimates

We provide Free Standard Ground and Freight Shipping on all orders delivered within the contiguous United States. There are no hidden handling surcharges or minimum order thresholds required.

  • Order Processing Time: 1 to 2 business days

  • Estimated Transit Time: 3 to 5 business days

  • Total Estimated Delivery Time: 4 to 7 business days

  • Shipping Fee: Free on all orders

Please note: Transit timelines are realistic estimates provided by our parcel and freight logistics partners. Regional weather disruptions, seasonal volume surges, or route challenges may occasionally cause slight transit delays.

Delivery Guidelines and Fulfillment Methods

Depending on the dimensions, package weight, and carton count of your order, items are fulfilled using standard parcel couriers or specialized freight carriers:

  • Standard Parcel Delivery (Chairs & Accent Pieces): Most individual chairs, dining chair sets, small nightstands, and bedroom accessories ship via standard parcel services such as FedEx Ground, UPS Ground, or USPS. These parcels are delivered directly to your front door, porch, entryway, or apartment building parcel locker without requiring an appointment.

  • Freight and Oversized Delivery (Large Bedroom Sets & Heavy Furniture): Larger items such as complete bed frames, multi-drawer dressers, heavy headboards, or bulk seating orders are transported via domestic freight carriers.

    • Freight deliveries are provided as curbside or ground-level threshold delivery. The delivery driver will position the pallet or cartons at your curb, driveway, or exterior ground-floor entryway. Delivery drivers do not carry items up stairs, unbox merchandise, or provide in-room assembly.

    • For freight shipments, the carrier dispatch team will call or email you directly to schedule a delivery appointment window. Please ensure your contact telephone number and delivery address entered at checkout are accurate and reachable.

Shipping Coverage and Exclusions

We currently provide shipping services exclusively within the contiguous United States (the lower 48 states).

Due to courier dimension limits and freight transit constraints, we cannot deliver to:

  • P.O. Boxes

  • APO, FPO, or DPO military addresses

  • Alaska, Hawaii, Puerto Rico, Guam, and other U.S. overseas territories

  • International destinations outside the United States

Shipment Tracking

Once your furniture has been dispatched and scanned by the carrier, you will automatically receive a shipment confirmation email containing your tracking number and tracking link.

Please allow 24 to 48 hours for the carrier's system to update transit scans and show preliminary delivery dates.

Address Corrections and Order Cancellations

Please double-check your shipping details, apartment or unit numbers, and contact telephone number before completing checkout:

  • If you need to correct your address or cancel an order, please contact our support team within 12 hours of placing your order.

  • Once an order has entered warehouse fulfillment or has been picked up by the shipping carrier, it cannot be canceled, redirected, or altered in transit.

  • Any carrier re-consignment fees, address correction surcharges, or return-to-sender freight expenses arising from incomplete or inaccurate checkout information will be the customer's responsibility.

Damaged, Defective, or Lost Shipments

We take extra care packaging our chairs and bedroom furniture with high-density edge foam, reinforced corner protectors, and heavy-duty corrugated cartons, but transit handling issues can occasionally occur:

  • Visible Exterior Carton Damage: If a package arrives visibly torn, crushed, or punctured, please take photos prior to opening and write "Damaged Carton" on the delivery slip or bill of lading before signing (for freight deliveries).

  • Damaged or Missing Components: If you discover scratched wood finishes, damaged upholstery, bent metal legs, or missing hardware upon unboxing, contact our support team within 48 hours of delivery at support@torila.us. Please provide:

    1. Your original Order Number.

    2. Clear photographs of the exterior shipping cartons and carrier labels.

    3. Clear photographs of the damaged furniture parts or reference to missing components.

  • Our support team will review your submission within 1 to 2 business days and coordinate replacement hardware, replacement panels/cushions, or a complete replacement unit at no extra cost.

  • Tracking Shows Delivered but Package Not Received: If tracking confirms delivery but you cannot find the package, please check around your porch, side garage, building mailroom, or check with neighbors. If it remains missing after 24 hours, contact our team immediately so we can file an official carrier trace.

Contact Information

For inquiries regarding shipping status, freight delivery appointments, chair specifications, or dimensions, our customer support team is available to assist:

  • Brand Name: Torila

  • Website: Torila.us

  • Business Address: 7311 W Congress St Apt 3, Milwaukee, WI 53218-5442, United States

  • Customer Support Phone: +1 414-286-3258

  • Customer Support Email: support@torila.us

  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time / CT)